User Intent
Introduction
The User Intent is the place where the developer is able to define which user intents should be covered by the scope of the trigger or transition; this is done by adding examples of User Intent which covers intents that an end-user of the Conversational AI application would typically say in order to obtain information related to the scope.
In the below sections please find step-by-step guides on how to work with and define properties of User Intents.
Add new User Intent
Below please find step-by-step guides on how to add User Intent to a Flow.
Trigger
To add a new User Intent trigger at the beginning of the Flow, follow the below steps:
- In the Flow window, click the Plus icon available in the top of the Flow (next to any existing trigger) and select Add Trigger, alternatively use the Add Trigger button available in the top ribbon
- Next, select the new trigger in the Flow editor to open the right-side Trigger panel
Should the panel not open when selecting the trigger, click Trigger in the right-side of the window to open the panel - In the Trigger section of the right-side panel, optionally, Add name and/or Add description of the trigger
- In the User Intent section of the right-side panel:
- Add positive/negative examples of User Intent by writing in the text field (Enter an Example), next either click the green + (plus) button or press Enter
- Edit a positive/negative Intent by either:
- Double-clicking the Intent to edit, or
- Selecting the Intent and clicking the pencil button
- When done editing, press Enter
- Delete a positive/negative Intent by selecting the Intent and clicking the red cross in the top of the Intents list
- Filter Intents by using the text filter (Filter Examples) available below the list of positive/negative Intents
- Include in Auto-tests allows to exclude/include the Intents of the User Intent when running Flow and Solution Auto-tests
Positive Intents are meant to cover the end-user's intents/inputs which should be covered by the Flow scope, while the Negative Intents are meant to include intents which should not be covered by this Flow nor should they trigger it.
- Add the desired Match(es)
- Add any needed After Matches
- In the Triggering section:
- Select an Order group
- Open the Trigger Ordering window by using the Ordering icon
- Under Advanced Options, specify:
- Trigger only once per session
Indicates if the trigger should be executed just once per session or may be repeated - Test sentences from either Last to first (default) or First to last
By default, sentences in the end-user's input are tested "last to first", but this setting allows to set the testing from "first to last" and to test sentences in the same order as they appear in the end-user's input
- Trigger only once per session
- Under Metadata add any needed Metadata definitions
- Remember to Save the Flow to preserve the changes.
Transition
To add User Intent to a transition in Teneo Studio Desktop, follow the below steps:
- Select the transition in the Flow editor, the right-side Transition panel will open Should the panel not open when selecting the transition, click Transition in the right-side of the window to open the panel
- Now, under User Intent, click Add
- Add positive/negative examples of User Intent by writing in the text field (Enter an Example), when finished writing an Intent either click the green + icon or press Enter
- Edit a positive/negative Intent by either:
- Double-clicking the Intent to edit, or
- Selecting the Intent and clicking the pencil button
- When done editing, press Enter
- Delete a positive/negative Intent by selecting it and clicking the red cross in the top of the User Intents list
- Filter Intents by using the text filter (Filter Examples) available below the list of positive/negative Intents
- Include in Auto-tests allows to exclude/include the examples of the User Intent when running Flow and Solution Auto-tests
For more information about settings and options on transitions, please see here.