# Troubleshooting

## Login



#### __Teneo Studio Desktop__

| Error type                | Error message                                     | Resolution                                                 |
| ------------------------- | ------------------------------------------------- | ---------------------------------------------------------- |
| Login failed              | Login failed, please try again                    | Make sure both __username__ and __password__ are correct   |
| Connect Failure - timeout | Unable to connect to the remote server            | The server is not ready, wait a few minutes and try again  |
| System still starting     | The server is restarting - please try again later | The server is restarting, wait a few minutes and try again |

#### __Teneo Studio Web__

| Error type   | Error message                           | Resolution                                                |
| ------------ | --------------------------------------- | --------------------------------------------------------- |
| Login failed | Please fill in your credentials         | Make sure both __username__ and __password__ are correct  |
| Login failed | Login failed                            | Make sure both __username__ and __password__ are correct  |
| Login failed | System not ready                        | The server is not ready, wait a few minutes and try again |
|              | The server is starting. Try again later | Wait a few minutes and try again                          |

RELEASE NOTES

Platform Dependencies

Dependencies and Licenses

Prerequisites of Teneo Frontends

Teneo 7.0

Teneo 7.0.1

Teneo 7.0.2

Teneo 7.0.3

Teneo 7.1

Technology and Deployment

Teneo Studio

Teneo 7.2

Technology and deployment

REFERENCE

APIs

API reference doc

Teneo Inquire Client

Interfacing with API JSPs

Logins, Sessions and Authentication

Web Socket API

Conceptual Overviews

Annotating Inputs

From Request to Response

Intent Classification

Log Data Handling

NLU Generation

Session Data Model

NLP Capabilities

Chinese IP Chain

Japanese IP Chain

Korean IP Chain

Date and Time

Named Entity Recognizer

POS Tagger

Standard IP Chain

Turkish IP Chain

Conversational Modules

Date & Time

Deprecated objects

Pre-built Entities

Flow lists

Named Entity ANNOT objects

POS/Morphology ANNOT objects

Dialogue Resources

Lexical Resources

Offensive Language Detection

Sentiment & Intensity Analysis

Teneo Programming

TLML Reference Manual

TQL Manual

Auto-test

Auto-test results panel

Automated testing

Class management

Class Manager Basics

Class Manager Window

Entity

Entity Basics

Entity Window

Entries Editor

Variables

Flow

Bot Output

After Matches

Flow Basics

Flow Link

Flow Listener

Nodes and elements

Flow Variable

Flow window

Integration

Matches

Prompt

Script

Sub-flow

Transition

User Intent

Globals

Emotions

Global Listeners

Global Scripted Contexts

Global Scripts

Global Variables

Metadata

Troubleshooting Globals

Import Export

Add Content

Bulk import

File format

Export

Export/Import of lexical resource

Language Object

Language Object Basics

Language Object Window

Optimization

Augmenters

Class performance

Classifier

Improvement suggestions

Log Data Sources

Log Data Source window

Query log data

Ordering

Ordering groups

Ordering suggestions

Trigger Ordering window

Working with trigger relations

Publish

Publish environments

Publish a solution

Resources

Integrations

Resource Files

Custom IP Resource File

Troubleshooting Resources

Solution

Document Basics

Version Control

Keyboard Shortcuts

Lexical Resource Information

Properties Lists

Localization Structure

Updates From Master

Recycle Bin

Script Editor

Search

Solution Properties

Solution Window

Syntax Editor

Referenced Documents

TLML Syntax

Teneo Manager

Tryout

Advanced Tryout

Detailed information

TENEO 7.2.0

# Troubleshooting

## Login



#### __Teneo Studio Desktop__

| Error type                | Error message

Error type	Error message	Resolution
Login failed	Login failed, please try again	Make sure both username and password are correct
Connect Failure - timeout	Unable to connect to the remote server	The server is not ready, wait a few minutes and try again
System still starting	The server is restarting - please try again later	The server is restarting, wait a few minutes and try again