Amazon Lex
The connector makes use of a thin proxy bot LEX in Amazon Connect (Lex bot), which uses an AWS event-based fulfillment to call out to Teneo over REST.
Amazon Connect
The Amazon Connect Native connector showcases how to connect a Teneo solution with the Amazon Connect Call Center Interface. The example flows in the solution demonstrate call-backs, transfers, and cases as well as how to handle mapping and listing properties inside your Amazon Connect account.