Teneo Developers
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Amazon Lex

The connector makes use of a thin proxy bot LEX in Amazon Connect (Lex bot), which uses an AWS event-based fulfillment to call out to Teneo over REST.

Amazon Lex

Amazon Connect

The Amazon Connect Native connector showcases how to connect a Teneo solution with the Amazon Connect Call Center Interface. The example flows in the solution demonstrate call-backs, transfers, and cases as well as how to handle mapping and listing properties inside your Amazon Connect account.

Please get in touch with your Customer Success or Sales representative to get the steps for the connector.