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Postal service bot

Creating a voice-based conversational bot in Teneo is just as simple and efficient as creating a text-based one. In fact, any Teneo solution can be turned into a voice bot simply by enabling voice functionality.

postal service bot

The Postal service voice bot is a voice-first postal service bot that demonstrates how a voice bot created in Teneo might look. The bot offers various options to the user, ranging from sending a parcel to looking up delivery times in their area.

Core concepts

  • Voice
  • Teneo Web Chat
  • Flow links
  • Sub-Flows
  • Scripts
  • Listeners

Using voice

Once your bot is published, you can use voice functionality built in to Teneo Web Chat. To hear your bot's voice, simply click on the voice button as seen in the image below. To speak to your bot, click on the microphone button.

twc voice and mic

Please see Teneo Web Chat on how to enable ASR and TTS to your published solution

Example conversations

Bot: Hello and welcome to the Postal service bot! Please say one of the following numbers to select an option. 1. Send a parcel 2. Track a parcel 3. Calculate postage price 4. Look up delivery times 5. Order stamps
User: 1
Bot: Do you want to send a parcel domestically or abroad?
User: Abroad
Bot: Ok, I will add the fee for international shipments. Would you like to add next-day delivery for an additional 10 euros?
User: Yes
Bot: Great, I've upgraded your parcel to next-day delivery. Your parcel ID is 1071. Please drop off your parcel at one of our service points and provide the clerk with your parcel ID. Can I help you with anything else?
User: Yes
Bot: Please say one of the following numbers to select an option. 1. Send a parcel 2. Track a parcel 3. Calculate postage price 4. Look up delivery times 5. Order stamps
User: 2
Bot: To track your post, I will need a valid tracking number. What is the tracking number of the letter or parcel you want to track?
User: 1071
Bot: Your tracking number is 1071, is that correct?
User: Yes
Bot: Your parcel is expected to arrive tomorrow. Can I help you with anything else?
User: No
Bot: Goodbye and thank you for visiting.

Solution components

voicebot components

Download

  1. Download the solution Postal service bot.
  2. Import the solution into Teneo. For more details see How to import solutions.