Troubleshooting
Solution
Teneo Studio provides information about errors, warnings and information messages to draw the user's attention to things that might not be working as expected or that should be fixed; these messages can appear in various places in a solution as listed below:
- Suggestions (available in the backstage of Teneo Studio Optimization > Suggestions)
Contains different types of autosuggestions or indications provided by Teneo to the user in order to help find and correct any errors or potentially problematic issues in the solution; read more - Tryout
Provides information related to warnings and errors detected by Engine to quickly draw the user's attention to these; read more - Errors folder (available at the bottom of the Solution Explorer when errors are detected)
Gives information about errors detected in the solution; clicking a document will bring the user to where the error was found - Errors panel, available in:
- Syntax errors (TLML Syntax editor, for example in Language Objects or Syntax Matches)
Syntax errors are highlighted in red in the Syntax editor; read more about the Syntax highlighting here or see the Troubleshooting TLML Syntax page.
Please follow the links provided above to get as specific information as possible about the encountered error message in the solution.
Below please find an overview of some of the most common error messages at solution level.
Teneo Studio Web also provides information related to syntax errors in the TLML Syntax editor of, for example, Language Objects or Syntax Matches as well as error detection in Flows.
| Error message | Resolution |
|---|---|
| This document is already locked by yourself. Is the document maybe open in another tab? | Check if the document is already open elsewhere, else click Retry or reload the browser window |
| This document is already locked by [user name] | This happens because another developer has the document open; either wait for the other developer to close the document or reach out to him/her to have them close it |
| You have unsaved changes. Are you sure you want to leave? | This message appears because the user has performed changes in the open document and is trying to navigate to another page; click OK to leave anyway (and not save the changes) or Cancel to stay in the document and Save before trying to navigate away again. |