On this page you will be able to read the latest news and announcements from our developers page.
Training is vital to help you and your team understand how Teneo functionality can and should be applied when designing and implementing conversational AI experiences and artifacts.
In March, you have the opportunity to sign up for a shared Teneo Deep Dive Training.
The Teneo Deep Dive training is aimed at developers and other project team members who want to start working with the Teneo platform to implement a conversational AI artifact for themselves or their customers.
To sign up please contact your CS Manager or Sales Rep, or get in contact with us here: Contact Us . The deadline for sign-up is Monday February 6th.
Using Teneo Studio, course participants build their own chatbot based on a business case. They start with simple questions, but soon progress to more advanced topics like multi-step flows, conditional logic, chatbot memory and conversation context. Participants are also introduced to the programmatic options inside the Teneo platform, e.g. adding scripts to access a web service and to add proactive behaviour to the chatbot.
At the end of the six sessions, the participants will have been through a full development cycle, from initial build, including testing and troubleshooting, to the deployment of the chatbot, and they will have been introduced to data driven optimization of the capabilities of the chatbot.
The training is highly interactive and makes continuous use of hands-on exercises, mixed with presentations and discussions.
For more information and price, contact your CS Manager or Sales Rep, or get in contact with us via our contact form .
We gladly announce a new connector to Teneo: the Microsoft Teams Connector.
This connector connects Microsoft Teams to a Teneo-built Virtual Assistant (VA) so the Teams messenger acts as a frontend to the Teneo engine (the VA backend). This way, users can chat via Teams with a Teneo engine instead of a real person. One instance of this connector can serve multiple users talking to one published Teneo engine simultaneously.
Check out the full documentation that guides you to our GitHub repository for the source code.
Teams - Resource page | Teneo Developers
One of the first lessons managers learn is to always to prepare for the worst but hope for the best, one that now becomes extremely relevant for businesses as the perfect storm seems to be brewing; most economists agree that the world is in store for a major recession next year, countries are getting laws passed to protect customers against waiting times and most businesses have not fully recovered yet from the Covid pandemic chaos.
It is hard to improve and plan when you are in panic mode, so… are you using your time and money wisely to get your business prepared for the next unexpected event? Is your company at risk to fail your customers’ expectations? Join our webinar to understand how Conversational AI is helping businesses to future proof their digital contact centers today and do more with less as we enter uncertain times.
Learn from our speakers:
Register now to watch live or on-demand! This will take place on December 7th 2022, 4:00pm CET.
Click here Future-proof your Digital Contact Center Strategy to register for the webinar.
In this session we will introduce the new features in Teneo 7.1 – and you are invited!
Register here to join the session.
If you want to come prepared you can have a look at the release notes:
You can also have a look at our guide: Experience Teneo 7
We hope to see you there!
*If you are not able to join, don’t worry – you can watch the recording here: Spill the ‘T’ - Episode 7: Discover What’s New with Teneo 7.1 - YouTube
Britta Guldmann
Conversational AI Specialist at Artificial Solutions
Click on this link to register for the free session.
Introducing voice in your conversational strategy can be very challenging: not only from a technical perspective but also as a user experience approach. With teneo you can approach this strategy in different ways, managing to expand your project towards multimodality.
In this session we will discuss the pros and cons of the different strategies and explore the different features that can be used used when building your voicebot with Teneo.
About the Office Hours
Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.
The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.
The sessions are dynamic and interactive, so bring your questions and join the discussion!
Sofia Hernansanz
Conversationa AI Specialist at Artificial Solutions
Click on this link to register for the free session.
Sometimes users need help from our bot not only with one topic but with several of them. This can happen in a conversation by going through one topic after the other, or by having one single user input which indicates the wish to talk about multiple topics. We refer to the latter as a user input containing multiple intents.
Join our Office Hour to discuss possible ways to identify and handle these situations in Teneo.
Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.
The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.
The sessions are dynamic and interactive, so bring your questions and join the discussion!
Benjamin Kolz
Conversational AI Specialist at Artificial Solutions
Click on this link to register for the free session.
Trigger Ordering is one of the ways the Teneo Developers can control what Intent Trigger is matched. The triangle Machine Learning - TLML Syntax – Trigger Ordering is a very powerful toolkit that puts the control over the intent matching process in the hands of the developers, as they do not have to depend only on machine learning and confidence scores to determine what flow process is kicked off.
In this session we will talk about Trigger Ordering and how you can work with the order of and relations among your triggers to create a robust and customized intent matching setup.
About the Office Hours
Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.
The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.
The sessions are dynamic and interactive, so bring your questions and join the discussion!
Britta Guldmann
Conversational AI Specialist at Artificial Solutions
Click on this link to register for the free session.
Conversational data can be used for many purposes: project optimization, business insights extraction and better understanding of your users. Thanks to TQL (Teneo Query Language) you can fulfill any of these goals and create the perfect report.
In this session, we will discover the different possibilities available in Teneo to search and analyze data. We will discuss about the most typical queries and how to extract and interpret this valuable information.
About the Office Hours
Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.
The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.
The sessions are dynamic and interactive, so bring your questions and join the discussion!
Sofia Hernansanz
Conversational AI Specialist at Artificial Solutions
Click on this link to register for the free session.
Training is vital to help you and your team understand how Teneo functionality can and should be applied when designing and implementing conversational AI experiences and artifacts.
In November, you have the opportunity to sign up for a shared Teneo Deep Dive Training.
The Teneo Deep Dive training is aimed at developers and other project team members who want to start working with the Teneo platform to implement a conversational AI artifact for themselves or their customers.
To sign up please contact your CS Manager or Sales Rep, or get in contact with us here: Contact Us. The deadline for sign-up is 2 weeks before the course starts.
Using Teneo Studio, course participants build their own chatbot based on a business case. They start with simple questions, but soon progress to more advanced topics like multi-step flows, conditional logic, chatbot memory and conversation context. Participants are also introduced to the programmatic options inside the Teneo platform, e.g. adding scripts to access a web service and to add proactive behaviour to the chatbot.
At the end of the six sessions, the participants will have been through a full development cycle, from initial build, including testing and troubleshooting, to the deployment of the chatbot, and they will have been introduced to data driven optimization of the capabilities of the chatbot.
The training is highly interactive and makes continuous use of hands-on exercises, mixed with presentations and discussions.
For more information and price, contact your CS Manager or Sales Rep, or get in contact with us via our contact form.
A thoroughly planned Quality Assurance setup is key to a successful Conversational AI project.
We will discuss the two most used QA tools in our projects (Autotest and Dialog Tester), their usage and how to include them best in your project’s development cycle. This is then followed by an open discussion in which you can share your thoughts on the topic and on the involved tools.
About the Office Hours
Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.
The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.
The free sessions are dynamic and interactive, so bring your questions and join the discussion!
Benjamin Kolz
Conversational AI Specialist at Artificial Solutions
Click on this link to register for the free session.
One of the biggest challenges that a chatbot needs to deal with is understanding user intent. End users may send in their requests without paying much attention to the way conversational AI processes user input. They may send is single-word requests known as Key-word input or out of scope requests.
In this session we learn how to handle ambiguous user input using Teneo Studio features to help the bot understand unclear user intents and direct the conversation back to areas within the bot knowledge base.
About the Office Hours
Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.
The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.
The sessions are dynamic and interactive, so bring your questions and join the discussion!
Click on the image below to register for the session.
Office Hours are back from holidays!
You will design your conversations in the best possible way, taking into account happy and unhappy paths, and still your users will surprise you and provide inputs that are not expected a certain stages of the conversation. How can you prepare your solution (and your bot) to handle that?
Join Conversational AI Specialist Britta Guldmann (@bguldm) in this session where we will talk about how Teneo handles interruptions and topic changes during the conversation, and how you can use Teneo Studio features to control the behavior of your bot when the conversations goes off the expected track.
Date: September 13th, 3pm CET
Register (for free) here for this interesting Office Hour: Sign Up
