Teneo Developers

News

On this page you will be able to read the latest news and announcements from our developers page.

Contact Center Platforms

March 20th 2023, 2:17:27 pm

We’re excited to announce a new section in our Resource called Contact Center Platforms:

There is a wide range of possible combinations between cloud platforms, call center platforms, readily set up voice providers, and readily integrated backend systems (such as CRM platforms or ticketing systems)…

You can find more here: Contact Center Platform Connectors | Teneo Developers

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OpenAI - Teneo GPT Connector

February 17th 2023, 2:17:37 pm

Training: Teneo Deep Dive for Developers

January 26th 2023, 8:43:22 am

TeneoDeepDive

Training is vital to help you and your team understand how Teneo functionality can and should be applied when designing and implementing conversational AI experiences and artifacts.

In March, you have the opportunity to sign up for a shared Teneo Deep Dive Training.

The Teneo Deep Dive training is aimed at developers and other project team members who want to start working with the Teneo platform to implement a conversational AI artifact for themselves or their customers.

To sign up please contact your CS Manager or Sales Rep, or get in contact with us here: Contact Us . The deadline for sign-up is Monday February 6th.

About the course:

Using Teneo Studio, course participants build their own chatbot based on a business case. They start with simple questions, but soon progress to more advanced topics like multi-step flows, conditional logic, chatbot memory and conversation context. Participants are also introduced to the programmatic options inside the Teneo platform, e.g. adding scripts to access a web service and to add proactive behaviour to the chatbot.

At the end of the six sessions, the participants will have been through a full development cycle, from initial build, including testing and troubleshooting, to the deployment of the chatbot, and they will have been introduced to data driven optimization of the capabilities of the chatbot.

The training is highly interactive and makes continuous use of hands-on exercises, mixed with presentations and discussions.

  • Modality: Remote
  • Dates: March 7, 8, 9 & 14, 15, 16
  • Time: 8 AM to 12 PM EST / 2 PM to 6 PM CET
  • Participants: minimum 4, maximum 6
  • Price: Per seat

For more information and price, contact your CS Manager or Sales Rep, or get in contact with us via our contact form .

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Teneo Web Chat 3.7.6

January 17th 2023, 2:29:06 pm

Teneo Teams Connector

January 16th 2023, 9:23:07 am

We gladly announce a new connector to Teneo: the Microsoft Teams Connector.

This connector connects Microsoft Teams to a Teneo-built Virtual Assistant (VA) so the Teams messenger acts as a frontend to the Teneo engine (the VA backend). This way, users can chat via Teams with a Teneo engine instead of a real person. One instance of this connector can serve multiple users talking to one published Teneo engine simultaneously.

Check out the full documentation that guides you to our GitHub repository for the source code.
Teams - Resource page | Teneo Developers


Teams Teneo Connector

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Webinar: Future-proof your Digital Contact Center Strategy

November 30th 2022, 9:28:51 am

One of the first lessons managers learn is to always to prepare for the worst but hope for the best, one that now becomes extremely relevant for businesses as the perfect storm seems to be brewing; most economists agree that the world is in store for a major recession next year, countries are getting laws passed to protect customers against waiting times and most businesses have not fully recovered yet from the Covid pandemic chaos.

It is hard to improve and plan when you are in panic mode, so… are you using your time and money wisely to get your business prepared for the next unexpected event? Is your company at risk to fail your customers’ expectations? Join our webinar to understand how Conversational AI is helping businesses to future proof their digital contact centers today and do more with less as we enter uncertain times.

Learn from our speakers:

  • Per Ottosson - CEO, Artificial Solutions
  • Johan Åsberg - ISV Partner Sales & Marketplace Lead, Microsoft
  • Steve Morrell - Managing Director, ContactBabel

Register now to watch live or on-demand! This will take place on December 7th 2022, 4:00pm CET.

Click here Future-proof your Digital Contact Center Strategy to register for the webinar.

Future-proof your Digital Contact Center Strategy

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Introduction to Teneo 7.1 | Recording now available

November 28th 2022, 11:02:23 am

In this session we will introduce the new features in Teneo 7.1 – and you are invited!

Register here to join the session.

If you want to come prepared you can have a look at the release notes:

You can also have a look at our guide: Experience Teneo 7

We hope to see you there!

*If you are not able to join, don’t worry – you can watch the recording here: Spill the ‘T’ - Episode 7: Discover What’s New with Teneo 7.1 - YouTube

Speakers

Britta Guldmann
Conversational AI Specialist at Artificial Solutions

Click on this link to register for the free session.


Teneo 7.1

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Office Hours: Voicebots & Teneo

November 28th 2022, 10:56:05 am

Introducing voice in your conversational strategy can be very challenging: not only from a technical perspective but also as a user experience approach. With teneo you can approach this strategy in different ways, managing to expand your project towards multimodality.

In this session we will discuss the pros and cons of the different strategies and explore the different features that can be used used when building your voicebot with Teneo.

About the Office Hours
Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.
The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.
The sessions are dynamic and interactive, so bring your questions and join the discussion!

Speakers

Sofia Hernansanz
Conversationa AI Specialist at Artificial Solutions

Click on this link to register for the free session.

voicebots and Teneo

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Teneo Web Chat 3.7.5

November 17th 2022, 1:39:37 pm

Multiple Intents - How to Identify and Handle Them

November 14th 2022, 12:22:43 pm

Sometimes users need help from our bot not only with one topic but with several of them. This can happen in a conversation by going through one topic after the other, or by having one single user input which indicates the wish to talk about multiple topics. We refer to the latter as a user input containing multiple intents.

Join our Office Hour to discuss possible ways to identify and handle these situations in Teneo.

About the Office Hours

Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.

The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.

The sessions are dynamic and interactive, so bring your questions and join the discussion!

Speakers

Benjamin Kolz
Conversational AI Specialist at Artificial Solutions

Click on this link to register for the free session.

Multiple Intents

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Office Hours: Trigger Ordering

October 27th 2022, 1:57:01 pm

Trigger Ordering is one of the ways the Teneo Developers can control what Intent Trigger is matched. The triangle Machine Learning - TLML Syntax – Trigger Ordering is a very powerful toolkit that puts the control over the intent matching process in the hands of the developers, as they do not have to depend only on machine learning and confidence scores to determine what flow process is kicked off.

In this session we will talk about Trigger Ordering and how you can work with the order of and relations among your triggers to create a robust and customized intent matching setup.

About the Office Hours
Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.

The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.

The sessions are dynamic and interactive, so bring your questions and join the discussion!

Speakers

Britta Guldmann
Conversational AI Specialist at Artificial Solutions

Click on this link to register for the free session.

Trigger Ordering

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New Teneo Features Available!

October 17th 2022, 3:51:31 pm

From today, you’re able to access the latest feature updates and enhancements that we have made on Teneo.

Firstly, pro-code developers will be delighted to learn we have implemented multiple scripts, highlighting our continued support of pro-code development.

This will allow you to add various scripts of different types, as well as enabling the breakdown of large scripts into smaller sections.

Scripts can now be optimized for smaller file sizes and a greater overview can be achieved. Increased productivity and collaboration capabilities will also follow as scripts are now individually versionable and easier to maintain.

The separation of scripts also enables greater flexibility of reusable modules: It’s easier to access community resources and to use solutions as reusable assets that will merge seamlessly.

Scope of Web UI has also been extended

You can now cover the reading, editing, deleting of global scripts, variables, listeners, contexts, integrations and file resources.

This brings Teneo Web one step closer to being a fully independent solution development option - providing full solution development from within the web UI.

Among the Web UI usability improvements, you’ll also notice that it is now possible to open documents in tabs.

With the addition of read only mode in the Web UI, we are opening up many new avenues for using the Web as a tool for sharing / showing solution content (eg. flows) to the wider business, giving TryOut access and thus validation possibilities, etc.

This enables easier collaboration with other business units who may not have access to edit solutions or may not want to install Desktop.

Please check our guide to experience the latest changes Introduction to Teneo 7 | Teneo Developers
and the Release Notes for more detailed information Teneo 7.1 | Reference documentation | Teneo Developers

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Make the Most of Your Data

October 12th 2022, 8:33:18 am

Conversational data can be used for many purposes: project optimization, business insights extraction and better understanding of your users. Thanks to TQL (Teneo Query Language) you can fulfill any of these goals and create the perfect report.

In this session, we will discover the different possibilities available in Teneo to search and analyze data. We will discuss about the most typical queries and how to extract and interpret this valuable information.

About the Office Hours
Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.

The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.

The sessions are dynamic and interactive, so bring your questions and join the discussion!

Speakers

Sofia Hernansanz
Conversational AI Specialist at Artificial Solutions

Click on this link to register for the free session.

Make the most of your data

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Teneo Deep Dive for Developers

October 7th 2022, 7:03:45 am

TeneoDeepDive

Training is vital to help you and your team understand how Teneo functionality can and should be applied when designing and implementing conversational AI experiences and artifacts.

In November, you have the opportunity to sign up for a shared Teneo Deep Dive Training.

The Teneo Deep Dive training is aimed at developers and other project team members who want to start working with the Teneo platform to implement a conversational AI artifact for themselves or their customers.

To sign up please contact your CS Manager or Sales Rep, or get in contact with us here: Contact Us. The deadline for sign-up is 2 weeks before the course starts.

About the course:

Using Teneo Studio, course participants build their own chatbot based on a business case. They start with simple questions, but soon progress to more advanced topics like multi-step flows, conditional logic, chatbot memory and conversation context. Participants are also introduced to the programmatic options inside the Teneo platform, e.g. adding scripts to access a web service and to add proactive behaviour to the chatbot.

At the end of the six sessions, the participants will have been through a full development cycle, from initial build, including testing and troubleshooting, to the deployment of the chatbot, and they will have been introduced to data driven optimization of the capabilities of the chatbot.

The training is highly interactive and makes continuous use of hands-on exercises, mixed with presentations and discussions.

  • Modality: Remote
  • Dates: November 15, 16, 17 & 22, 23, 24
  • Time: 9 AM to 1 PM EST / 3 PM to 7 PM CET
  • Participants: minimum 4, maximum 6
  • Price: Per seat

For more information and price, contact your CS Manager or Sales Rep, or get in contact with us via our contact form.

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Office Hours: Test before you go!

September 29th 2022, 9:11:37 am

A thoroughly planned Quality Assurance setup is key to a successful Conversational AI project.

We will discuss the two most used QA tools in our projects (Autotest and Dialog Tester), their usage and how to include them best in your project’s development cycle. This is then followed by an open discussion in which you can share your thoughts on the topic and on the involved tools.

About the Office Hours
Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.

The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.

The free sessions are dynamic and interactive, so bring your questions and join the discussion!

Speakers

Benjamin Kolz
Conversational AI Specialist at Artificial Solutions

Click on this link to register for the free session.

Office Hours Test before you go

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How to Handle Ambiguous User Input

September 20th 2022, 11:06:50 am

One of the biggest challenges that a chatbot needs to deal with is understanding user intent. End users may send in their requests without paying much attention to the way conversational AI processes user input. They may send is single-word requests known as Key-word input or out of scope requests.

In this session we learn how to handle ambiguous user input using Teneo Studio features to help the bot understand unclear user intents and direct the conversation back to areas within the bot knowledge base.

About the Office Hours

Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.

The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.

The sessions are dynamic and interactive, so bring your questions and join the discussion!

Click on the image below to register for the session.

Office Hours How to handle ambiguous user input

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End to End encryption

September 13th 2022, 8:43:00 am

We are happy to announce our latest updates for Teneo.ai,

When dealing with bots, a user is in very often in a position of giving out personal information. Keeping track of what personal data may be captured by the bot is therefore part of the normal development of bots. The Pre-logging script event can be used to anonymize or encrypt personal data in a way where the functionality of the bot is not affected.

Encrypting user data in sessions,
Available here: Encrypting user data in sessions | Teneo Developers

More on Pre-logging can be found here: Anonymize user data | Teneo Developers

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Office Hours: When the Conversation is Interrupted

August 31st 2022, 2:25:03 pm

Office Hours are back from holidays!

You will design your conversations in the best possible way, taking into account happy and unhappy paths, and still your users will surprise you and provide inputs that are not expected a certain stages of the conversation. How can you prepare your solution (and your bot) to handle that?

Join Conversational AI Specialist Britta Guldmann (@bguldm) in this session where we will talk about how Teneo handles interruptions and topic changes during the conversation, and how you can use Teneo Studio features to control the behavior of your bot when the conversations goes off the expected track.

Date: September 13th, 3pm CET
Register (for free) here for this interesting Office Hour: Sign Up

OfficeHours_Interrupted

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Localize your Teneo bot with multilingual Conversational Language Understanding

August 26th 2022, 3:33:23 pm

We are happy to announce our latest updates for Teneo.ai,

Imagine talking to a single Teneo bot in 5 different languages, well this is no longer a fantasy. See the pages below for a beautiful guide:

More on our Microsoft resources can be found here: Microsoft | Teneo Developers

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Integrating Conversational Language Understanding and Teneo

August 3rd 2022, 2:08:58 pm

We are happy to announce a brand new resource available on Teneo Developers.

Integrating Conversational Language Understanding (CLU) to Teneo allows you to combine the NLU-power of Conversational Language Understanding with the conversational power of Teneo.

The new resources can be found here:

You can read more about our Microsoft resources here: Microsoft | Teneo Developers

A list of all our guides is available here: Teneo Developers - Guides

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Convert your bot - Bot Framework Composer

July 28th 2022, 9:58:49 am

Using Teneo is simple; converting your bots to Teneo is even simpler. Here, you can see our guidelines on how to convert your bots from your current software to Teneo. If you have experience with Microsoft’s Bot Framework Composer, check out our Bot Framework Composer section to learn how to translate your Composer knowledge to Teneo.

Convert your bot - Bot Framework Composer includes the following pages:

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New Guides - Bot Framework Composer to Teneo & Introduction to Teneo 7

July 28th 2022, 9:51:10 am

We are happy to announce two brand new guides available on Teneo Developers. These guides are intended to take you on a wonderful journey when learning about each experience.

Here’s the links to the new guides:

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New Example Solutions - Orchestration bot & Postal Service bot

July 28th 2022, 9:43:55 am

Teneo 7 - Delta Session | Recording now available

July 20th 2022, 7:42:02 am

Teneo Developers Certification

July 6th 2022, 11:20:09 am

Great news for the entire Conversational AI Community! You can now take your CV to the next level by getting Teneo Certified. Becoming officially certified as a Teneo Conversational AI Developer helps you stand out as an expert in the Teneo platform and the development of conversational solutions. Visit our dedicated website to learn more about the exam and what you need to prepare for it!
All info here: Teneo Developers Certification

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