On this page you will be able to read the latest news and announcements from our developers page.
We have just released version 3.7.11
This release includes:
Teneo.Ai - Transforming every phone call to a love story with your brand
We're excited to share the latest release of Teneo Web Chat - ...
You can find the latest release of Teneo Web Chat on GitHub Release Release V.3.7.11 · artificialsolutions/teneo-web-chat · GitHub and the latest documentation on teneo.ai : Teneo Web Chat .
Join us for a groundbreaking webinar where the worlds of conversational and generative AI collide! With insights from Sarah Rojewski (Telefónica), Christoph Börner (Cyara), and Joel Plazzotta (Teneo.ai), we’re about to embark on a journey into tomorrow’s dialogues.
What’s in Store?
Date & Time: Nov 07, 2023, 3:30pm CET
Register today to secure your spot:
BrightTALK
In a world where technology is rapidly evolving, the fusion of conversational and generative AI is shaping a new horizon for businesses and consumers alike. This exciting subject is the topic of this groundbreaking webinar that brings together the...
We’re excited to introduce Teneo GenerativeQnA: A new sample solution that enables you to use Teneo and Large Language Models to answer FAQs from documents and the web. To dig deeper into this feature, we’ve prepared two sessions (see below!)
Office Hours: Teneo Generative QnA in action - an introduction to LLM-powered knowledgebase search in Teneo
In this session we will explore how Generative AI sets you up to give correct and controlled answers by connecting the LLM to your own documents or website and hereby ring-fencing the information that is used to generate the responses of the LLM. This session is directed at Business Users, Product Owners, Scrum Masters, Analysts and other non-developers who want to learn more about the possibilities of Generative AI in an enterprise perspective.Click here to register.
Workshop for Teneo Developers: Get hands on with Teneo Generative QnA
We’re also hosting a hands-on Workshop created for Teneo Developers in which we will guide you into how to implement this in a real solution by setting up Retrieval Augmented Generation (RAG) to ground and have greater control on LLM outputs. We are hosting this event free of charge for our customer and it has a limited number of seats. Please let us know if you’re interested in joining but can’t make it. Click here to register.
See you there!
One of the ways our Teneo Developers can learn how to make the most of our platform is via self-learning through our Learning Journeys. Today we are happy to announce that our Learning Journeys have seen the light on Teneo Developers.
The developer can go on three journeys:
You can find all the learning journeys here: Learning Journeys
The journeys are based on our already existing content on Teneo Developers, and the learner is guided through the content in a structured and progressive way, making sure that the knowledge about Conversational AI and Teneo is gradually built up.
Training is vital to help you and your team understand how Teneo functionality can and should be applied when designing and implementing conversational AI experiences and artifacts.
In March, you have the opportunity to sign up for a shared Teneo Deep Dive Training.
The Teneo Deep Dive training is aimed at developers and other project team members who want to start working with the Teneo platform to implement a conversational AI artifact for themselves or their customers.
To sign up please contact your CS Manager or Sales Rep, or get in contact with us here: Contact Us . The deadline for sign-up is Monday February 6th.
Using Teneo Studio, course participants build their own chatbot based on a business case. They start with simple questions, but soon progress to more advanced topics like multi-step flows, conditional logic, chatbot memory and conversation context. Participants are also introduced to the programmatic options inside the Teneo platform, e.g. adding scripts to access a web service and to add proactive behaviour to the chatbot.
At the end of the six sessions, the participants will have been through a full development cycle, from initial build, including testing and troubleshooting, to the deployment of the chatbot, and they will have been introduced to data driven optimization of the capabilities of the chatbot.
The training is highly interactive and makes continuous use of hands-on exercises, mixed with presentations and discussions.
For more information and price, contact your CS Manager or Sales Rep, or get in contact with us via our contact form .
We gladly announce a new connector to Teneo: the Microsoft Teams Connector.
This connector connects Microsoft Teams to a Teneo-built Virtual Assistant (VA) so the Teams messenger acts as a frontend to the Teneo engine (the VA backend). This way, users can chat via Teams with a Teneo engine instead of a real person. One instance of this connector can serve multiple users talking to one published Teneo engine simultaneously.
Check out the full documentation that guides you to our GitHub repository for the source code.
Teams - Resource page | Teneo Developers
One of the first lessons managers learn is to always to prepare for the worst but hope for the best, one that now becomes extremely relevant for businesses as the perfect storm seems to be brewing; most economists agree that the world is in store for a major recession next year, countries are getting laws passed to protect customers against waiting times and most businesses have not fully recovered yet from the Covid pandemic chaos.
It is hard to improve and plan when you are in panic mode, so… are you using your time and money wisely to get your business prepared for the next unexpected event? Is your company at risk to fail your customers’ expectations? Join our webinar to understand how Conversational AI is helping businesses to future proof their digital contact centers today and do more with less as we enter uncertain times.
Learn from our speakers:
Register now to watch live or on-demand! This will take place on December 7th 2022, 4:00pm CET.
Click here Future-proof your Digital Contact Center Strategy to register for the webinar.
In this session we will introduce the new features in Teneo 7.1 – and you are invited!
Register here to join the session.
If you want to come prepared you can have a look at the release notes:
You can also have a look at our guide: Experience Teneo 7
We hope to see you there!
*If you are not able to join, don’t worry – you can watch the recording here: Spill the ‘T’ - Episode 7: Discover What’s New with Teneo 7.1 - YouTube
Britta Guldmann
Conversational AI Specialist at Artificial Solutions
Click on this link to register for the free session.
Introducing voice in your conversational strategy can be very challenging: not only from a technical perspective but also as a user experience approach. With teneo you can approach this strategy in different ways, managing to expand your project towards multimodality.
In this session we will discuss the pros and cons of the different strategies and explore the different features that can be used used when building your voicebot with Teneo.
About the Office Hours
Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.
The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.
The sessions are dynamic and interactive, so bring your questions and join the discussion!
Sofia Hernansanz
Conversationa AI Specialist at Artificial Solutions
Click on this link to register for the free session.
