One of the ways our Teneo Developers can learn how to make the most of our platform is via self-learning through our Learning Journeys. Today we are happy to announce that our Learning Journeys have seen the light on Teneo Developers.

The developer can go on three journeys:

• Take off: A Bird’s Eye View of Teneo
  – A high-level introduction to the Teneo Platform and the development cycle
• Feathered Foundations: Teneo Fundamentals
  – Setting the ground for building conversational experiences with Teneo
• Avian Ascend: Advanced Teneo Techniques
  – Build, deploy and improve sophisticated conversational applications, on any channel, in any language

You can find all the learning journeys here: Learning Journeys

The journeys are based on our already existing content on Teneo Developers, and the learner is guided through the content in a structured and progressive way, making sure that the knowledge about Conversational AI and Teneo is gradually built up.

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We have just released version 3.7.8 of Teneo Web Chat,

This includes the following new features:

• Attachment Messages
• Rating Messages

plus several bug fixes.

You can find the latest release of Teneo Web Chat on GitHub: Releases · artificialsolutions/teneo-web-chat · GitHub and the latest documentation on teneo.ai: Teneo Web Chat .

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We’re happy to announce a new version of OpenQuestion.

This new release includes the following new features:

• Amazon Connect is now available and ready to be integrated to the Base Solution
• GPT: Use GPT for queue classification
• New flows for handling Authentication in the Base Solution
• New methods for customizing the handover reason to the agent
• New Dashboard analysis for classifying calls and controlling GPT Usage
• And more…

If you already were implementing OpenQuestion or playing around with the Base Solution, make sure to go through the new Release Notes to see what has changed.

If you want to learn more about OpenQuestion and these new use cases, please fill this form so that we can provide access to OpenQuestion’s documentation and implementation site.

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We’re happy to announce two new connectors visible under Teneo Developers. This time its Google DialogFlow and Amazon Lex.

• Google DialogFlow - Resource - Google DialogFlow | Teneo Developers
• Amazon Lex - Resource - Amazon Lex | Teneo Developers

Contact Center Platforms - Contact Center Platform Connectors | Teneo Developers

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We are happy to announce our first Iteration of the Amazon Connect Connector.
It includes the features from version 1, but…

• It’s refined as a wrapper so you just can “plug and play” with our Open Question Solution.
• Cleaner interface to enhance usability and reduce clutter.
• Optimized codebase, resulting in a leaner and more efficient connector.
• We’ve revamped our guides, tutorials, and support materials to provide clearer explanations, and step-by-step instructions, with a better understanding of the connector.

You can find the page on Amazon Connect here: Amazon Connect connector | Teneo Developers

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We are happy to announce updates on two of our connectors:

• OpenAI Connector to support Multithreading - Resource - OpenAI Connector | Teneo Developers
• Microsoft Question Answering, formerly known as QnA Maker which is now deprecated - Microsoft Question Answering | Teneo Developers

You can find a list of our connectors here: Resources | Teneo Developers

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We’re excited to announce a brand new connector to join our Contact Center Platforms. This time it’s Amazon Connect.

You can find the Amazon Connect connector here: Amazon Connect connector | Teneo Developers
More on our Contact Center Platform connectors: Contact Center Platform Connectors | Teneo Developers

Warm regards,
Ramazan

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Highlights:

Teneo Inquire functionality is now exposed through Teneo Studio - instead of the dedicated web frontend “Log Data Manager”. This move brings Data management closer to the data generation and consumption. Studio now exposes the Augmenters, Saved Results and Syncing.
Now as a Studio user it is possible not only to query augmented or saved data - but modify the augmenters and managed the saved data all in the same place.

Additionally, a number of user driven UX improvements have been included in this release:

• Flow Overview is now collapsible in Desktop and Web frontends
• Script and TLML fields in flow nodes are now expandable to full screen in Web

The continuation of Web feature roll out brings to Web:

• Import / Export / Add Content
• Class Manager

Finally, the studio Public API expansion continues with the inclusion of Language Objects, Entities, Folders and Library (Lexical resource) handling

You can find detailed description in the Release Notes.

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We’re excited to announce a new section in our Resource called Contact Center Platforms:

There is a wide range of possible combinations between cloud platforms, call center platforms, readily set up voice providers, and readily integrated backend systems (such as CRM platforms or ticketing systems)…

You can find more here: Contact Center Platform Connectors | Teneo Developers

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We are happy to announce a new resource on Teneo.ai:

• OpenAI - Teneo GPT Connector
  Thanks to this connector, users will be able to both chat with GPT and detect profanity

You can find it here: Resource - OpenAI Connector | Teneo Developers

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Training is vital to help you and your team understand how Teneo functionality can and should be applied when designing and implementing conversational AI experiences and artifacts.

In March, you have the opportunity to sign up for a shared Teneo Deep Dive Training.

The Teneo Deep Dive training is aimed at developers and other project team members who want to start working with the Teneo platform to implement a conversational AI artifact for themselves or their customers.

To sign up please contact your CS Manager or Sales Rep, or get in contact with us here: Contact Us . The deadline for sign-up is Monday February 6th.

About the course:

Using Teneo Studio, course participants build their own chatbot based on a business case. They start with simple questions, but soon progress to more advanced topics like multi-step flows, conditional logic, chatbot memory and conversation context. Participants are also introduced to the programmatic options inside the Teneo platform, e.g. adding scripts to access a web service and to add proactive behaviour to the chatbot.

At the end of the six sessions, the participants will have been through a full development cycle, from initial build, including testing and troubleshooting, to the deployment of the chatbot, and they will have been introduced to data driven optimization of the capabilities of the chatbot.

The training is highly interactive and makes continuous use of hands-on exercises, mixed with presentations and discussions.

• Modality: Remote
• Dates: March 7, 8, 9 & 14, 15, 16
• Time: 8 AM to 12 PM EST / 2 PM to 6 PM CET
• Participants: minimum 4, maximum 6
• Price: Per seat

For more information and price, contact your CS Manager or Sales Rep, or get in contact with us via our contact form .

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We have just released version 3.7.6 of Teneo Web Chat,

This includes the following:

• Fix for an issue regarding expired buttons

You can find the latest release of Teneo Web Chat on github: Releases · artificialsolutions/teneo-web-chat · GitHub and the latest documentation on teneo.ai: Teneo Web Chat .

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We gladly announce a new connector to Teneo: the Microsoft Teams Connector.

This connector connects Microsoft Teams to a Teneo-built Virtual Assistant (VA) so the Teams messenger acts as a frontend to the Teneo engine (the VA backend). This way, users can chat via Teams with a Teneo engine instead of a real person. One instance of this connector can serve multiple users talking to one published Teneo engine simultaneously.

Check out the full documentation that guides you to our GitHub repository for the source code.
Teams - Resource page | Teneo Developers

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One of the first lessons managers learn is to always to prepare for the worst but hope for the best, one that now becomes extremely relevant for businesses as the perfect storm seems to be brewing; most economists agree that the world is in store for a major recession next year, countries are getting laws passed to protect customers against waiting times and most businesses have not fully recovered yet from the Covid pandemic chaos.

It is hard to improve and plan when you are in panic mode, so… are you using your time and money wisely to get your business prepared for the next unexpected event? Is your company at risk to fail your customers’ expectations? Join our webinar to understand how Conversational AI is helping businesses to future proof their digital contact centers today and do more with less as we enter uncertain times.

Learn from our speakers:

• Per Ottosson - CEO, Artificial Solutions
• Johan Åsberg - ISV Partner Sales & Marketplace Lead, Microsoft
• Steve Morrell - Managing Director, ContactBabel

Register now to watch live or on-demand! This will take place on December 7th 2022, 4:00pm CET.

Click here Future-proof your Digital Contact Center Strategy to register for the webinar.

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In this session we will introduce the new features in Teneo 7.1 – and you are invited!

Register here to join the session.

If you want to come prepared you can have a look at the release notes:

• Teneo 7.1

You can also have a look at our guide: Experience Teneo 7

We hope to see you there!

*If you are not able to join, don’t worry – you can watch the recording here: Spill the ‘T’ - Episode 7: Discover What’s New with Teneo 7.1 - YouTube

Speakers

Britta Guldmann
Conversational AI Specialist at Artificial Solutions

Click on this link to register for the free session.

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Introducing voice in your conversational strategy can be very challenging: not only from a technical perspective but also as a user experience approach. With teneo you can approach this strategy in different ways, managing to expand your project towards multimodality.

In this session we will discuss the pros and cons of the different strategies and explore the different features that can be used used when building your voicebot with Teneo.

About the Office Hours
Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.
The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.
The sessions are dynamic and interactive, so bring your questions and join the discussion!

Speakers

Sofia Hernansanz
Conversationa AI Specialist at Artificial Solutions

Click on this link to register for the free session.

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We have just released version 3.7.5 of Teneo Web Chat,

This includes the following,

• Sanitize user input on chat

You can find the latest release of Teneo Web Chat on github: Releases · artificialsolutions/teneo-web-chat · GitHub and the latest documentation on teneo.ai: Teneo Web Chat .

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Sometimes users need help from our bot not only with one topic but with several of them. This can happen in a conversation by going through one topic after the other, or by having one single user input which indicates the wish to talk about multiple topics. We refer to the latter as a user input containing multiple intents.

Join our Office Hour to discuss possible ways to identify and handle these situations in Teneo.

About the Office Hours

Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.

The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.

The sessions are dynamic and interactive, so bring your questions and join the discussion!

Speakers

Benjamin Kolz
Conversational AI Specialist at Artificial Solutions

Click on this link to register for the free session.

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Trigger Ordering is one of the ways the Teneo Developers can control what Intent Trigger is matched. The triangle Machine Learning - TLML Syntax – Trigger Ordering is a very powerful toolkit that puts the control over the intent matching process in the hands of the developers, as they do not have to depend only on machine learning and confidence scores to determine what flow process is kicked off.

In this session we will talk about Trigger Ordering and how you can work with the order of and relations among your triggers to create a robust and customized intent matching setup.

About the Office Hours
Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.

The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.

The sessions are dynamic and interactive, so bring your questions and join the discussion!

Speakers

Britta Guldmann
Conversational AI Specialist at Artificial Solutions

Click on this link to register for the free session.

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From today, you’re able to access the latest feature updates and enhancements that we have made on Teneo.

Firstly, pro-code developers will be delighted to learn we have implemented multiple scripts, highlighting our continued support of pro-code development.

This will allow you to add various scripts of different types, as well as enabling the breakdown of large scripts into smaller sections.

Scripts can now be optimized for smaller file sizes and a greater overview can be achieved. Increased productivity and collaboration capabilities will also follow as scripts are now individually versionable and easier to maintain.

The separation of scripts also enables greater flexibility of reusable modules: It’s easier to access community resources and to use solutions as reusable assets that will merge seamlessly.

Scope of Web UI has also been extended

You can now cover the reading, editing, deleting of global scripts, variables, listeners, contexts, integrations and file resources.

This brings Teneo Web one step closer to being a fully independent solution development option - providing full solution development from within the web UI.

Among the Web UI usability improvements, you’ll also notice that it is now possible to open documents in tabs.

With the addition of read only mode in the Web UI, we are opening up many new avenues for using the Web as a tool for sharing / showing solution content (eg. flows) to the wider business, giving TryOut access and thus validation possibilities, etc.

This enables easier collaboration with other business units who may not have access to edit solutions or may not want to install Desktop.

Please check our guide to experience the latest changes Introduction to Teneo 7 | Teneo Developers
and the Release Notes for more detailed information Teneo 7.1 | Reference documentation | Teneo Developers

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Conversational data can be used for many purposes: project optimization, business insights extraction and better understanding of your users. Thanks to TQL (Teneo Query Language) you can fulfill any of these goals and create the perfect report.

In this session, we will discover the different possibilities available in Teneo to search and analyze data. We will discuss about the most typical queries and how to extract and interpret this valuable information.

About the Office Hours
Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.

The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.

The sessions are dynamic and interactive, so bring your questions and join the discussion!

Speakers

Sofia Hernansanz
Conversational AI Specialist at Artificial Solutions

Click on this link to register for the free session.

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Training is vital to help you and your team understand how Teneo functionality can and should be applied when designing and implementing conversational AI experiences and artifacts.

In November, you have the opportunity to sign up for a shared Teneo Deep Dive Training.

The Teneo Deep Dive training is aimed at developers and other project team members who want to start working with the Teneo platform to implement a conversational AI artifact for themselves or their customers.

To sign up please contact your CS Manager or Sales Rep, or get in contact with us here: Contact Us. The deadline for sign-up is 2 weeks before the course starts.

About the course:

Using Teneo Studio, course participants build their own chatbot based on a business case. They start with simple questions, but soon progress to more advanced topics like multi-step flows, conditional logic, chatbot memory and conversation context. Participants are also introduced to the programmatic options inside the Teneo platform, e.g. adding scripts to access a web service and to add proactive behaviour to the chatbot.

At the end of the six sessions, the participants will have been through a full development cycle, from initial build, including testing and troubleshooting, to the deployment of the chatbot, and they will have been introduced to data driven optimization of the capabilities of the chatbot.

The training is highly interactive and makes continuous use of hands-on exercises, mixed with presentations and discussions.

• Modality: Remote
• Dates: November 15, 16, 17 & 22, 23, 24
• Time: 9 AM to 1 PM EST / 3 PM to 7 PM CET
• Participants: minimum 4, maximum 6
• Price: Per seat

For more information and price, contact your CS Manager or Sales Rep, or get in contact with us via our contact form.

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A thoroughly planned Quality Assurance setup is key to a successful Conversational AI project.

We will discuss the two most used QA tools in our projects (Autotest and Dialog Tester), their usage and how to include them best in your project’s development cycle. This is then followed by an open discussion in which you can share your thoughts on the topic and on the involved tools.

About the Office Hours
Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.

The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.

The free sessions are dynamic and interactive, so bring your questions and join the discussion!

Speakers

Benjamin Kolz
Conversational AI Specialist at Artificial Solutions

Click on this link to register for the free session.

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One of the biggest challenges that a chatbot needs to deal with is understanding user intent. End users may send in their requests without paying much attention to the way conversational AI processes user input. They may send is single-word requests known as Key-word input or out of scope requests.

In this session we learn how to handle ambiguous user input using Teneo Studio features to help the bot understand unclear user intents and direct the conversation back to areas within the bot knowledge base.

About the Office Hours

Office Hours are an opportunity for everybody who is working with or learning about Teneo to connect with one of our Teneo experts to ask questions, consolidate their knowledge about Teneo and connect with the community of Teneo Developers.

The sessions start with a short introduction to the topic of the day followed by an open talk among all participants.

The sessions are dynamic and interactive, so bring your questions and join the discussion!

Click on the image below to register for the session.

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We are happy to announce our latest updates for Teneo.ai,

When dealing with bots, a user is in very often in a position of giving out personal information. Keeping track of what personal data may be captured by the bot is therefore part of the normal development of bots. The Pre-logging script event can be used to anonymize or encrypt personal data in a way where the functionality of the bot is not affected.

Encrypting user data in sessions,
Available here: Encrypting user data in sessions | Teneo Developers

More on Pre-logging can be found here: Anonymize user data | Teneo Developers

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